> ## Documentation Index
> Fetch the complete documentation index at: https://travel-info.co.zw/llms.txt
> Use this file to discover all available pages before exploring further.

# Emergency Contacts Directory

> Emergency contacts for Zimbabwe travelers. Police, ambulance, hospitals, embassies, roadside assistance, and essential service numbers organized by city and region.

Essential emergency and assistance contacts for travelers in Zimbabwe. Save this page to your phone before traveling.

<Warning>
  **In a Life-Threatening Emergency:** Call **995** (Police) or **994** (Medical) immediately.
</Warning>

***

## National Emergency Numbers

<Card title="Primary Emergency Numbers" icon="phone">
  | Service                         | Number           | Available      |
  | ------------------------------- | ---------------- | -------------- |
  | **Police Emergency**            | 995              | 24 hours       |
  | **Medical Emergency/Ambulance** | 994              | 24 hours       |
  | **Fire Brigade**                | 993              | 24 hours       |
  | **Tourist Police (Harare)**     | +263 242 703 432 | Business hours |
  | **ZRP (Police) General**        | +263 242 703 631 | Business hours |
</Card>

***

## Medical Facilities by City

### Harare

<CardGroup cols={2}>
  <Card title="Private Hospitals (Recommended)" icon="hospital">
    **Avenues Clinic** (Primary recommendation)

    * Address: Cnr Mazowe St & Baines Ave
    * Emergency: +263 242 251 171
    * General: +263 242 251 180
    * Services: Full emergency, ICU, surgery

    **Borrowdale Trauma Centre**

    * Address: Borrowdale Road
    * Emergency: +263 242 882 463
    * General: +263 242 882 461
    * Services: Trauma, emergency, general

    **West End Hospital**

    * Address: 18 Enterprise Road
    * Emergency: +263 242 308 600
    * Services: General medical, maternity
  </Card>

  <Card title="Additional Medical Services" icon="stethoscope">
    **Parirenyatwa Hospital** (Public/Teaching)

    * Address: Mazowe Street
    * Emergency: +263 242 701 155
    * Note: Busy, private options faster for tourists

    **24-Hour Pharmacies:**

    * QV Pharmacy: +263 242 707 917
    * Greenwood Pharmacy: +263 242 308 308

    **Medical Evacuation:**

    * MARS (Medical Air Rescue): +263 242 734 513
    * AMREF Flying Doctors: +254 20 699 2000
  </Card>
</CardGroup>

### Victoria Falls

<Card title="Victoria Falls Medical Services" icon="hospital">
  **Victoria Falls Surgery** (Primary for tourists)

  * Address: West Drive
  * Phone: +263 83 284 4338 / +263 83 284 4294
  * Services: General practice, minor emergencies, vaccinations
  * Hours: Mon-Fri 8am-5pm, Sat 8am-12pm, after-hours on-call

  **Victoria Falls Pharmacy**

  * Address: Parkway Drive
  * Phone: +263 83 284 4403
  * Hours: Mon-Sat 8am-6pm

  **Emergency Evacuation:**

  * Medical emergencies requiring hospitalization are usually evacuated to:
    * Harare (1hr 30min flight)
    * Johannesburg (1hr 45min flight)
  * Most travel insurance covers medical evacuation

  **Nearest Full Hospital:**

  * Victoria Falls District Hospital: +263 83 284 4211 (public, limited resources)
  * Livingstone, Zambia hospitals (30 min away)
</Card>

### Bulawayo

<CardGroup cols={2}>
  <Card title="Private Hospitals" icon="hospital">
    **Mater Dei Hospital**

    * Address: Josiah Tongogara St
    * Emergency: +263 29 232 111
    * Services: Full emergency, surgery, ICU

    **United Bulawayo Hospitals (UBH)**

    * Address: Khami Road
    * Phone: +263 29 218 11
    * Note: Public hospital, private options preferred

    **Thorngrove Infectious Diseases Hospital**

    * Phone: +263 29 884 321
    * Services: Infectious disease treatment
  </Card>

  <Card title="Additional Services" icon="stethoscope">
    **24-Hour Pharmacies:**

    * QV Pharmacy Bulawayo: +263 29 888 0808

    **Dental Emergency:**

    * Bulawayo Dental Clinic: +263 29 266 595

    **Ambulance Services:**

    * CIMAS Ambulance: +263 29 888 4111
    * EMRAS: +263 29 232 111
  </Card>
</CardGroup>

### Other Locations

<AccordionGroup>
  <Accordion title="Mutare (Eastern Highlands)">
    **Mutare Provincial Hospital**

    * Phone: +263 20 263 71

    **Old Mutual Medical Centre**

    * Phone: +263 20 664 15

    **Mutare Pharmacy**

    * Phone: +263 20 639 78
  </Accordion>

  <Accordion title="Masvingo (Great Zimbabwe area)">
    **Masvingo Provincial Hospital**

    * Phone: +263 39 262 641

    **Masvingo Surgery**

    * Phone: +263 39 264 788
  </Accordion>

  <Accordion title="Kariba">
    **Kariba District Hospital**

    * Phone: +263 61 2291

    Note: Serious cases evacuated to Harare
  </Accordion>
</AccordionGroup>

***

## Embassies & Consulates in Zimbabwe

<Card title="Major Embassies in Harare" icon="flag">
  **United States Embassy**

  * Address: 172 Herbert Chitepo Avenue, Harare
  * Phone: +263 24 285 0000
  * Emergency: +263 24 285 0000
  * Website: zw\.usembassy.gov

  **British Embassy**

  * Address: 3 Norfolk Road, Mount Pleasant, Harare
  * Phone: +263 24 233 8800
  * Emergency: +44 20 7008 5000 (UK)
  * Website: gov.uk/world/zimbabwe

  **Canadian Embassy** (via South Africa)

  * Harare Honorary Consul: +263 24 252 181
  * South Africa (High Commission): +27 12 422 3000

  **Australian Embassy** (via South Africa)

  * Contact South African High Commission: +27 12 423 6000

  **German Embassy**

  * Address: 30 Ceres Road, Avondale, Harare
  * Phone: +263 24 230 8600

  **French Embassy**

  * Address: 83 Livingstone Avenue, Harare
  * Phone: +263 24 233 0441

  **South African Embassy**

  * Address: 7 Elcombe Avenue, Belgravia, Harare
  * Phone: +263 24 275 3147
</Card>

<Accordion title="More Embassies & Consulates">
  **Botswana Embassy**

  * Address: 22 Phillips Avenue, Belgravia
  * Phone: +263 24 270 8661

  **Mozambique Embassy**

  * Address: 152 Herbert Chitepo Avenue
  * Phone: +263 24 279 0837

  **Zambia Embassy**

  * Address: 48 Kwame Nkrumah Avenue
  * Phone: +263 24 277 3779

  **China Embassy**

  * Address: 30 Baines Avenue
  * Phone: +263 24 279 3404

  **India Embassy**

  * Address: 12 Natal Road, Belgravia
  * Phone: +263 24 279 5955

  **Japan Embassy**

  * Address: 50 Kwame Nkrumah Avenue
  * Phone: +263 24 275 0331
</Accordion>

***

## Police Stations

### Major Cities

<Card title="Police Contacts by City" icon="shield">
  **Harare**

  * Central Police Station: +263 242 703 631
  * Borrowdale: +263 242 884 161
  * Avondale: +263 242 333 941
  * Tourism Police: +263 242 703 432

  **Victoria Falls**

  * Victoria Falls Police: +263 83 284 4206
  * Tourism Police: Available at falls entrance

  **Bulawayo**

  * Central Police Station: +263 29 265 061
  * Suburbs: +263 29 240 441
</Card>

### Reporting Incidents

<Card>
  **What to Report:**

  * Theft or robbery
  * Lost passport (also notify embassy)
  * Traffic accidents
  * Assault or crimes

  **How to Report:**

  1. Call 995 for emergencies
  2. Visit nearest police station for non-emergencies
  3. Request a police report number (needed for insurance)
  4. Get copies of all documentation

  **Important:** For insurance claims, you will need a police report with case number.
</Card>

***

## Travel Insurance & Evacuation

<Card title="Medical Evacuation Services" icon="helicopter">
  **MARS (Medical Air Rescue Service)**

  * Zimbabwe's primary air ambulance
  * Phone: +263 242 734 513 / +263 772 161 173
  * 24-hour emergency response

  **AMREF Flying Doctors**

  * Regional air evacuation service
  * Kenya HQ: +254 20 699 2000
  * 24-hour: +254 20 699 2299

  **Netcare 911 (South Africa)**

  * Phone: +27 82 911
  * Cross-border evacuation to SA

  **Your Travel Insurance:**

  * Keep policy details accessible
  * Note emergency contact number
  * Understand what's covered before you need it
</Card>

<Note>
  **Important:** Most travel insurance policies have a 24-hour emergency line. Save this number in your phone before traveling. Medical evacuation from Zimbabwe to Johannesburg or Harare can cost \$15,000-30,000+ without insurance.
</Note>

***

## Roadside & Vehicle Assistance

<Card title="Breakdown & Roadside Assistance" icon="car">
  **AA Zimbabwe (Automobile Association)**

  * Emergency: +263 242 752 779
  * Membership provides roadside assistance

  **Vehicle Recovery Services:**

  * Transauto Recovery (Harare): +263 772 410 888
  * Various tow services via hotel concierge

  **Rental Car Assistance:**

  * Contact your rental company's 24-hour line first
  * Most have roadside assistance included

  **Self-Drive Tips:**

  * Carry spare tire and know how to change it
  * Keep rental company emergency number accessible
  * In remote areas, wait for help at your vehicle
  * Don't leave vehicle unattended if possible
</Card>

***

## Tourism Assistance

<Card title="Tourism Support Contacts" icon="info">
  **Zimbabwe Tourism Authority**

  * Phone: +263 242 758 730
  * Email: [info@zimbabwetourism.net](mailto:info@zimbabwetourism.net)
  * For general tourism inquiries and assistance

  **Zimbabwe Parks and Wildlife**

  * Harare: +263 242 706 077
  * For national park emergencies and information

  **Immigration Department**

  * Harare: +263 242 791 913
  * For visa extensions and immigration matters
</Card>

***

## Lost Documents

<AccordionGroup>
  <Accordion title="Lost Passport">
    **Immediate Steps:**

    1. Report to nearest police station
    2. Get police report with case number
    3. Contact your embassy immediately
    4. Embassy will issue emergency travel document
    5. May take 1-3 business days

    **What You'll Need:**

    * Police report
    * Passport photos (2)
    * Proof of citizenship if available
    * Travel itinerary
    * Fee payment (varies by country)
  </Accordion>

  <Accordion title="Lost Credit/Debit Cards">
    **Immediate Steps:**

    1. Call your bank's international emergency line
    2. Block/cancel the card immediately
    3. Request emergency replacement if available
    4. File police report if stolen

    **Emergency Card Numbers:**

    * Visa Global: +1 303 967 1096
    * Mastercard Global: +1 636 722 7111
    * Amex Global: +1 336 393 1111
  </Accordion>

  <Accordion title="Lost Travel Insurance Documents">
    * Contact your insurance provider's emergency line
    * Policy numbers can usually be looked up with your name/DOB
    * Keep digital copies in email or cloud storage
  </Accordion>
</AccordionGroup>

***

## Safari & Wildlife Emergencies

<Card title="Safari Emergency Procedures" icon="paw">
  **If You Encounter Wildlife Danger:**

  1. Stay calm - don't run
  2. Follow your guide's instructions exactly
  3. Back away slowly if alone
  4. Make yourself appear large (elephants)
  5. Do not make direct eye contact with predators

  **Safari Lodge Emergencies:**

  * All lodges have emergency protocols
  * Radio communication to rangers
  * Medical kits on safari vehicles
  * Evacuation plans in place

  **Snakebite:**

  1. Keep calm and immobilize the limb
  2. DO NOT try to suck out venom
  3. Get to medical facility immediately
  4. Try to identify/photograph snake if safe

  **Medical Kits:**

  * All reputable safari operators carry first aid
  * Anti-venom typically not carried (hospital treatment)
  * Evacuation to hospital is standard protocol
</Card>

***

## Useful Apps for Emergencies

<Card title="Download Before You Travel" icon="mobile">
  | App                    | Purpose                                   |
  | ---------------------- | ----------------------------------------- |
  | **What3Words**         | Precise location sharing for emergencies  |
  | **Maps.me**            | Offline maps (works without internet)     |
  | **WhatsApp**           | Communication (widely used in Zimbabwe)   |
  | **TripIt**             | Keep travel documents accessible          |
  | **Your Insurance App** | Quick access to policy and emergency line |
</Card>

***

## Quick Emergency Card

<Card title="Print & Carry" icon="id-card">
  **EMERGENCY NUMBERS ZIMBABWE**

  | Emergency | Number |
  | --------- | ------ |
  | Police    | 995    |
  | Medical   | 994    |
  | Fire      | 993    |

  **Your Key Contacts:**

  * Hotel: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  * Tour Operator: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  * Embassy: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  * Insurance Emergency Line: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  * Policy Number: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
</Card>

***

<Tip>
  **Be Prepared:** Screenshot this page or save as PDF to your phone. In emergencies, you may not have internet access. Having offline access to these numbers could be crucial.
</Tip>

***

*Last updated: January 2025*

*Note: Phone numbers in Zimbabwe can change. If a number doesn't work, try the alternative or ask your hotel for assistance.*