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Emergency Contacts Directory

Essential emergency and assistance contacts for travelers in Zimbabwe. Save this page to your phone before traveling.
In a Life-Threatening Emergency: Call 995 (Police) or 994 (Medical) immediately.

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National Emergency Numbers

Primary Emergency Numbers

ServiceNumberAvailable
Police Emergency99524 hours
Medical Emergency/Ambulance99424 hours
Fire Brigade99324 hours
Tourist Police (Harare)+263 242 703 432Business hours
ZRP (Police) General+263 242 703 631Business hours

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Medical Facilities by City

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Harare

Private Hospitals (Recommended)

Avenues Clinic (Primary recommendation)
  • Address: Cnr Mazowe St & Baines Ave
  • Emergency: +263 242 251 171
  • General: +263 242 251 180
  • Services: Full emergency, ICU, surgery
Borrowdale Trauma Centre
  • Address: Borrowdale Road
  • Emergency: +263 242 882 463
  • General: +263 242 882 461
  • Services: Trauma, emergency, general
West End Hospital
  • Address: 18 Enterprise Road
  • Emergency: +263 242 308 600
  • Services: General medical, maternity

Additional Medical Services

Parirenyatwa Hospital (Public/Teaching)
  • Address: Mazowe Street
  • Emergency: +263 242 701 155
  • Note: Busy, private options faster for tourists
24-Hour Pharmacies:
  • QV Pharmacy: +263 242 707 917
  • Greenwood Pharmacy: +263 242 308 308
Medical Evacuation:
  • MARS (Medical Air Rescue): +263 242 734 513
  • AMREF Flying Doctors: +254 20 699 2000

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Victoria Falls

Victoria Falls Medical Services

Victoria Falls Surgery (Primary for tourists)
  • Address: West Drive
  • Phone: +263 83 284 4338 / +263 83 284 4294
  • Services: General practice, minor emergencies, vaccinations
  • Hours: Mon-Fri 8am-5pm, Sat 8am-12pm, after-hours on-call
Victoria Falls Pharmacy
  • Address: Parkway Drive
  • Phone: +263 83 284 4403
  • Hours: Mon-Sat 8am-6pm
Emergency Evacuation:
  • Medical emergencies requiring hospitalization are usually evacuated to:
    • Harare (1hr 30min flight)
    • Johannesburg (1hr 45min flight)
  • Most travel insurance covers medical evacuation
Nearest Full Hospital:
  • Victoria Falls District Hospital: +263 83 284 4211 (public, limited resources)
  • Livingstone, Zambia hospitals (30 min away)

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Bulawayo

Private Hospitals

Mater Dei Hospital
  • Address: Josiah Tongogara St
  • Emergency: +263 29 232 111
  • Services: Full emergency, surgery, ICU
United Bulawayo Hospitals (UBH)
  • Address: Khami Road
  • Phone: +263 29 218 11
  • Note: Public hospital, private options preferred
Thorngrove Infectious Diseases Hospital
  • Phone: +263 29 884 321
  • Services: Infectious disease treatment

Additional Services

24-Hour Pharmacies:
  • QV Pharmacy Bulawayo: +263 29 888 0808
Dental Emergency:
  • Bulawayo Dental Clinic: +263 29 266 595
Ambulance Services:
  • CIMAS Ambulance: +263 29 888 4111
  • EMRAS: +263 29 232 111

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Other Locations

Mutare Provincial Hospital
  • Phone: +263 20 263 71
Old Mutual Medical Centre
  • Phone: +263 20 664 15
Mutare Pharmacy
  • Phone: +263 20 639 78
Masvingo Provincial Hospital
  • Phone: +263 39 262 641
Masvingo Surgery
  • Phone: +263 39 264 788
Kariba District Hospital
  • Phone: +263 61 2291
Note: Serious cases evacuated to Harare

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Embassies & Consulates in Zimbabwe

Major Embassies in Harare

United States Embassy
  • Address: 172 Herbert Chitepo Avenue, Harare
  • Phone: +263 24 285 0000
  • Emergency: +263 24 285 0000
  • Website: zw.usembassy.gov
British Embassy
  • Address: 3 Norfolk Road, Mount Pleasant, Harare
  • Phone: +263 24 233 8800
  • Emergency: +44 20 7008 5000 (UK)
  • Website: gov.uk/world/zimbabwe
Canadian Embassy (via South Africa)
  • Harare Honorary Consul: +263 24 252 181
  • South Africa (High Commission): +27 12 422 3000
Australian Embassy (via South Africa)
  • Contact South African High Commission: +27 12 423 6000
German Embassy
  • Address: 30 Ceres Road, Avondale, Harare
  • Phone: +263 24 230 8600
French Embassy
  • Address: 83 Livingstone Avenue, Harare
  • Phone: +263 24 233 0441
South African Embassy
  • Address: 7 Elcombe Avenue, Belgravia, Harare
  • Phone: +263 24 275 3147
Botswana Embassy
  • Address: 22 Phillips Avenue, Belgravia
  • Phone: +263 24 270 8661
Mozambique Embassy
  • Address: 152 Herbert Chitepo Avenue
  • Phone: +263 24 279 0837
Zambia Embassy
  • Address: 48 Kwame Nkrumah Avenue
  • Phone: +263 24 277 3779
China Embassy
  • Address: 30 Baines Avenue
  • Phone: +263 24 279 3404
India Embassy
  • Address: 12 Natal Road, Belgravia
  • Phone: +263 24 279 5955
Japan Embassy
  • Address: 50 Kwame Nkrumah Avenue
  • Phone: +263 24 275 0331

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Police Stations

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Major Cities

Police Contacts by City

Harare
  • Central Police Station: +263 242 703 631
  • Borrowdale: +263 242 884 161
  • Avondale: +263 242 333 941
  • Tourism Police: +263 242 703 432
Victoria Falls
  • Victoria Falls Police: +263 83 284 4206
  • Tourism Police: Available at falls entrance
Bulawayo
  • Central Police Station: +263 29 265 061
  • Suburbs: +263 29 240 441

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Reporting Incidents

What to Report:
  • Theft or robbery
  • Lost passport (also notify embassy)
  • Traffic accidents
  • Assault or crimes
How to Report:
  1. Call 995 for emergencies
  2. Visit nearest police station for non-emergencies
  3. Request a police report number (needed for insurance)
  4. Get copies of all documentation
Important: For insurance claims, you will need a police report with case number.

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Travel Insurance & Evacuation

Medical Evacuation Services

MARS (Medical Air Rescue Service)
  • Zimbabwe’s primary air ambulance
  • Phone: +263 242 734 513 / +263 772 161 173
  • 24-hour emergency response
AMREF Flying Doctors
  • Regional air evacuation service
  • Kenya HQ: +254 20 699 2000
  • 24-hour: +254 20 699 2299
Netcare 911 (South Africa)
  • Phone: +27 82 911
  • Cross-border evacuation to SA
Your Travel Insurance:
  • Keep policy details accessible
  • Note emergency contact number
  • Understand what’s covered before you need it
Important: Most travel insurance policies have a 24-hour emergency line. Save this number in your phone before traveling. Medical evacuation from Zimbabwe to Johannesburg or Harare can cost $15,000-30,000+ without insurance.

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Roadside & Vehicle Assistance

Breakdown & Roadside Assistance

AA Zimbabwe (Automobile Association)
  • Emergency: +263 242 752 779
  • Membership provides roadside assistance
Vehicle Recovery Services:
  • Transauto Recovery (Harare): +263 772 410 888
  • Various tow services via hotel concierge
Rental Car Assistance:
  • Contact your rental company’s 24-hour line first
  • Most have roadside assistance included
Self-Drive Tips:
  • Carry spare tire and know how to change it
  • Keep rental company emergency number accessible
  • In remote areas, wait for help at your vehicle
  • Don’t leave vehicle unattended if possible

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Tourism Assistance

Tourism Support Contacts

Zimbabwe Tourism Authority
  • Phone: +263 242 758 730
  • Email: [email protected]
  • For general tourism inquiries and assistance
Zimbabwe Parks and Wildlife
  • Harare: +263 242 706 077
  • For national park emergencies and information
Immigration Department
  • Harare: +263 242 791 913
  • For visa extensions and immigration matters

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Lost Documents

Immediate Steps:
  1. Report to nearest police station
  2. Get police report with case number
  3. Contact your embassy immediately
  4. Embassy will issue emergency travel document
  5. May take 1-3 business days
What You’ll Need:
  • Police report
  • Passport photos (2)
  • Proof of citizenship if available
  • Travel itinerary
  • Fee payment (varies by country)
Immediate Steps:
  1. Call your bank’s international emergency line
  2. Block/cancel the card immediately
  3. Request emergency replacement if available
  4. File police report if stolen
Emergency Card Numbers:
  • Visa Global: +1 303 967 1096
  • Mastercard Global: +1 636 722 7111
  • Amex Global: +1 336 393 1111
  • Contact your insurance provider’s emergency line
  • Policy numbers can usually be looked up with your name/DOB
  • Keep digital copies in email or cloud storage

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Safari & Wildlife Emergencies

Safari Emergency Procedures

If You Encounter Wildlife Danger:
  1. Stay calm - don’t run
  2. Follow your guide’s instructions exactly
  3. Back away slowly if alone
  4. Make yourself appear large (elephants)
  5. Do not make direct eye contact with predators
Safari Lodge Emergencies:
  • All lodges have emergency protocols
  • Radio communication to rangers
  • Medical kits on safari vehicles
  • Evacuation plans in place
Snakebite:
  1. Keep calm and immobilize the limb
  2. DO NOT try to suck out venom
  3. Get to medical facility immediately
  4. Try to identify/photograph snake if safe
Medical Kits:
  • All reputable safari operators carry first aid
  • Anti-venom typically not carried (hospital treatment)
  • Evacuation to hospital is standard protocol

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Useful Apps for Emergencies

Download Before You Travel

AppPurpose
What3WordsPrecise location sharing for emergencies
Maps.meOffline maps (works without internet)
WhatsAppCommunication (widely used in Zimbabwe)
TripItKeep travel documents accessible
Your Insurance AppQuick access to policy and emergency line

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Quick Emergency Card

Print & Carry

EMERGENCY NUMBERS ZIMBABWE
EmergencyNumber
Police995
Medical994
Fire993
Your Key Contacts:
  • Hotel: ________________
  • Tour Operator: ________________
  • Embassy: ________________
  • Insurance Emergency Line: ________________
  • Policy Number: ________________
Be Prepared: Screenshot this page or save as PDF to your phone. In emergencies, you may not have internet access. Having offline access to these numbers could be crucial.
Last updated: January 2025 Note: Phone numbers in Zimbabwe can change. If a number doesn’t work, try the alternative or ask your hotel for assistance.